Get An Estimate

FAQs

Have Questions about Our Services? Let's Answer Them.

At Rogers Pump Sales & Service, Inc., we understand that fire pump systems and industrial water pumps can raise a lot of questions—especially when safety, compliance, and performance are on the line. That’s why we’ve compiled answers to some of the most frequently asked questions from our customers. Whether you’re wondering about NFPA testing requirements, emergency repairs, or servicing obsolete pumps, this FAQ section is here to help you make informed decisions and keep your systems running reliably.

Contact Us

We specialize in fire pump systems but also repair and service commercial, industrial, and obsolete water pumps of all types. From vertical turbine and split-case pumps to specialty and legacy models, we’ve got you covered.

We perform annual and acceptance testing in full compliance with NFPA 25 and NFPA 20 standards, ensuring your fire protection system remains safe, fully operational, and ready for inspection or insurance requirements.

We proudly serve the greater Chicagoland area and surrounding regions. If you’re unsure whether you’re in our service area, feel free to give us a call.

  1. Weekly:
  • NFPA 25 recommends a quick visual inspection and a brief operational test (churn test) for electric fire pumps to ensure they start and run.
  • Diesel pumps should also be started weekly to verify operation and check engine systems.
  1. Monthly:
  • Flow testing is typically required monthly for diesel fire pumps to ensure they operate under pressure and flow conditions. Some facilities may perform a full flow test monthly; others rely on weekly churn tests and quarterly or annual flow tests depending on NFPA guidance and insurance requirements.
  1. Quarterly:
  • Inspections of controllers, valves, accessory equipment, as well as lubrication checks, alignment, and minor operational testing.
  1. Annually:
  • Full flow testing for all fire pumps (electric and diesel) per NFPA 25 and NFPA 20. This includes measuring flow, pressure, pump performance, and verifying that all components operate correctly under real conditions.
  • Complete inspection of all mechanical, electrical, and control systems.
  • Certification and documentation for compliance and insurance purposes.

Additional Notes:

  • Acceptance testing is required when a new system is installed or major modifications are made.
  • After repairs or rebuilding, additional testing may be required to confirm performance.

Removal of Old Packing – Take out worn or deteriorated packing material from the stuffing box.

Inspection of Shaft & Stuffing Box – Check for wear, scoring, or corrosion that could affect seal integrity.

Installation of New Packing – Install manufacturer-approved packing to restore proper sealing.

Installation of New gland bolts – Install manufacturer-approved gland bolts and hardware

Adjustment of Packing – Set correct compression to control leakage without causing excessive wear or heat.

Lubrication Check – Ensure any packing lubrication system (if applicable) is functioning properly.

Yes, we understand the critical role fire pumps play in life safety. We offer prompt response for emergency repairs to minimize system downtime and risk.

Yes. While fire pumps are our specialty, we’ve worked on systems in diverse locations including water parks, golf courses, nurseries, and municipal water systems.

We do. Misaligned or worn couplings can lead to system failure. We provide precise coupling replacements and alignments to ensure long-term reliability.

Contact us by phone or through our website. We’ll coordinate a convenient time and walk you through everything needed to keep your system up to code.

Fire pump controllers should be replaced if they fail to start the pump reliably, show signs of electrical issues, or no longer meet current NFPA 20 requirements. Upgrading to a modern, UL-listed controller ensures dependable performance and code compliance.
If your pump is no longer performing to required flow or pressure standards, has extensive wear or damage, or has exceeded its service life, a full replacement may be more cost-effective than continued repairs. Our team can evaluate and guide you through the process.

Weekly:

  • Start engine and run briefly
  • Check for leaks and unusual noises
  • Verify oil, coolant, and fuel levels

Monthly:

  • Run pump under load (if applicable)
  • Inspect belts, hoses, and battery condition
  • Check governor and throttle operation

Quarterly:

  • Change engine oil and replace oil filter (per manufacturer)
  • Inspect and clean fuel filters
  • Inspect air filter and cooling system
  • Check battery condition and connections

Semi-Annual:

  • Check and adjust valve clearances (if required)
  • Inspect turbocharger and exhaust system
  • Inspect injection system and timing

Annually:

  • Comprehensive engine inspection and service
  • Replace fuel, oil, and air filters
  • Test and adjust governor and controls
  • Inspect belts, hoses, and cooling system thoroughly

As Needed:

  • Repairs or part replacements after failures or wear
  • Adjustments following major operation or rebuilding
Laser alignment ensures precise shaft alignment between the pump and its driver. This reduces vibration, wear, and energy loss, extending the life of your system and improving emergency readiness.
Unlike electric fire pumps, diesel fire pump engines rely on internal combustion, which requires more frequent and specialized care. Neglecting maintenance can lead to hard starts, engine failure, or reduced pump capacity, any of which can have catastrophic consequences in a fire emergency.

By entrusting your diesel fire pump engine maintenance to our expert technicians, you ensure that your system operates smoothly, meets all regulatory standards, and is ready to respond immediately when called upon.

Hours of Operation